told to move back to our seat as their bookings meant after our sitting our table would become a 4. Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. Definitely not you. I felt belittled and slightly bullied to be honest. I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. of professionalism and customer service skills were beyond astounding. Our team checks each review posted on the site disputed by our community as not meeting our. Jack O'Brien was born in Philadelphia, PA. How tall was Jack O'Brien? Can a gluten free person get a good meal at this restaurant? No matter, we were relaxed and ready to order a round of drinks. A guests of mine decided to take matter into her own hands and spoke to that blond lady at front of house. Both of us were driving so no wine but we did sample a 'mocktail' each. But the food is good! I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." Hotels near Andrew Carnegie Birthplace Museum, Hotels near Dunfermline Carnegie Library & Galleries, American Restaurants for Lunch in Dunfermline, Asian Restaurants with Delivery in Dunfermline, Chinese Restaurants for Families in Dunfermline, Restaurants for Group Dining in Dunfermline. Both of us were driving so no wine but we did sample a 'mocktail' each. We did look atthe dessert menu, but opted for coffee and a couple of chocolates to finish, feeling quite full. Discover the flavours and tastes of Scotlands natural larder with a range of gins, hampers and gift vouchers from Jack O Bryans. Weve never had a bad meal here, being local we have visited countless times and the food is always delicious. I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. Im not a massive dessert fan but this dessert was a game changer! Get yourself along and try it David and Victoria. There was a good steady flow between our courses. Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. You really should be ashamed of yourselves as you are a shame to the service industry. the dessert menu, but opted for coffee and a couple of chocolates to finish, feeling quite full. Improve this listing. Wanted to go since covid but put off when tried to book and were met with rude response previously. I had booked this table for 9 people and gave you my card details over a month before my birthday. The ideal gift for Christmas! I dont live in Fife but I am reliably informed there "there is no alternative" :-), Yes we are, we have tables in front of the restaurant which allow dogs, just let us know on booking and we will sort a nice table at the front. We left hungry and angry as it is rudewill find somewhere else I am sure!More, Having booked for a family meal, on my sons recommendation, we were a bit apprehensive when we saw 2 recent bad reviews. Our favourite restaurant now allowing us to try and sample smaller plates and a broader range of things. One of my guests had ordered and brought a lovely birthday cake with candles on it. We had to ask. Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. Can a gluten free person get a good meal at this restaurant? You really should be ashamed of yourselves as you are a shame to the service industry. No matter, we were relaxed and ready to order a round of drinks. I know exactly what you mean about this "lady". 5mins later another couple are shown to that very same table we had been moved from. Decor is excellent, nicely furnished, comfortable seats and relaxed atmosphere. There was a good steady flow between our courses. Jack 'O' Bryan's. 283 reviews Open Now. We had to ask. Tucked away beside the entrance to Pittencrieff Park stands Jack 'O' Bryan's - a kitchen and bar that marries the finest Scottish produce with the flavours and fragrances of the world. Order tasty fruitcake, lemon pie and Scones. good, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. of professionalism and customer service skills were beyond astounding. Get yourself along and try it David and VictoriaMore. Some clients like delicious michelada, martinis or ale at Jack 'O' Bryan's. Keeping this cookie enabled helps us to improve our website. Yes indeed. Yes indeed. Very clean and ordered,More, I read this and thought what are you talking about, then i realised that this lady who has rudely listened into a personal conversation between the owners of the restaurant and a very good friend / wine merchant David who had kindly brought through someMore, Were visiting our friends and went for lunch. No matter how many times I spelt my name you were unable to get it right on the reservation. Will definitely be back and highly recommend! Went in for meal before going to gig. Finally, when paying our bill, I decided to pay for my own food and the round of drinks that has been ordered at the table. Love eating at this restaurant., as the food is always amazing. Yes, Jack 'O' Bryan's is taking precautions against COVID-19. as a tip! If the food wasn't so good, no none would dine here. There was only 2 of us. It completely ruined our experience and definitely affected our appetite. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. We left hungry and angry as it is rudewill find somewhere else I am sure! Then for 12 I expected more than 2 scallops as a starter. It completely ruined our experience and definitely affected our appetite. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Definitely not you. We left hungry and angry as it is rudewill find somewhere else I am sure!More, Having booked for a family meal, on my sons recommendation, we were a bit apprehensive when we saw 2 recent bad reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. View the profiles of people named Jack O Brien. Delicious meals at attractive prices are provided here. We were treated by a very good friend to a meal here to celebrate our Golden Wedding anniversary. On the way out we bought some of Jacks chocolates which were divine. Thanks again!More, This is the version of our website addressed to speakers of English in the United States. Food was absolutely incredible, cooked to perfection. Apr 2022 - Present11 months. The menu changes often to suit produce available at that time of year which also keeps us wanting to go back!More. Afraid we wont be back. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. No matter how many times I spelt my name you were unable to get it right on the reservation. Oak View Group. It definitely had the wow factor in taste. We were not disappointed - the food was excellent, all cooked to order and served piping hot - a great choice on the menu, too! Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. Note: your question will be posted publicly on the Questions & Answers page. So, the negative. It is on your bill! But the food is good! Gotta say this is a true gem, in a town that needs more of. Second visit here last night and it was fantastic. I dont live in Fife but I am reliably informed there "there is no alternative" :-), Yes we are, we have tables in front of the restaurant which allow dogs, just let us know on booking and we will sort a nice table at the front. Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. Both of us were driving so no wine but we did sample a 'mocktail' each. Definitely a return visit is required! Please enable Strictly Necessary Cookies first so that we can save your preferences. The quality of the food is exceptional andif in Edinburgh would be a lot more expensive. Both of us were driving so no wine but we did sample a 'mocktail' each. Im not a massive dessert fan but this dessert was a game changer! Will definitely be back and highly recommend! On the way out we bought some of Jacks chocolates which were divine. How dare you! Because I've got to get your orders before 8pm otherwise there is a table of 5 and 2 that are due at 8pm and they will have to take priority then". Love eating at this restaurant., as the food is always amazing. Are you sure you want to delete this answer? I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. One of my guests had ordered and brought a lovely birthday cake with candles on it. as a tip! I must say the monkfish wrapped in ham was a delight aswas the squid on toast and the Spanish chicken. I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. Jack O'Brien was born on June 12, 1860. The staff were lovely and attentive. Im not a massive dessert fan but this dessert was a game changer! Note: your question will be posted publicly on the Questions & Answers page. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. Went in for meal before going to gig. Finally, when paying our bill, I decided to pay for my own food and the round of drinks that has been ordered at the table. , this is a true gem, in a town that needs more.. 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